
Shikha Singh
With over 3.5 years of hands-on experience supporting global wireless environments and leading IT operations teams, I empower aspiring engineers to build confidence in enterprise wireless networking, Ekahau design, and IT operations. My approach focuses on transforming complex concepts into practical, actionable learning, accelerating career growth for my mentees.
Country
India
Languages
About Me
1. What is the one domain where you can create genuine clarity for someone? I create genuine clarity for professionals who want to build careers in enterprise wireless networking, Ekahau-based Wi-Fi design, and IT operations. With 3.5+ years of experience supporting global wireless environments, I help engineers understand RF fundamentals, predictive design, enterprise Wi-Fi deployments, troubleshooting, and the practical skills required to grow in the networking industry. I also help professionals navigate the transition from support roles to specialized and leadership positions. 2. Describe a real situation where someone came to you confused and left clearer. What exactly did you do? A junior engineer was struggling to understand how wireless networking concepts translated into real-world projects and felt overwhelmed by Ekahau, RF design principles, and enterprise deployment requirements. I broke the problem into smaller learning stages, explained the relationship between RF fundamentals and predictive design, reviewed actual design considerations, and connected the technical concepts to business outcomes. Instead of giving isolated answers, I helped create a structured learning path. The engineer left with a clear understanding of what to learn, why it mattered, and how those skills would be used in enterprise environments. 3. What kind of person or problem are you NOT the right mentor for? I am not the right mentor for someone looking for shortcuts or expecting certifications alone to create career growth. I believe strong careers are built through practical understanding, consistent learning, and real-world application. My mentoring approach focuses on long-term skill development rather than quick fixes. 4. What is one big decision you made in the last 3 years that you'd make differently today? Earlier in my career, I focused primarily on execution and technical delivery. If I could revisit that period, I would invest earlier in personal branding, knowledge sharing, and building a professional network. I have learned that technical expertise creates opportunities, but visibility and communication help accelerate growth. 5. What is one thing you used to believe about success that you now question or reject? I used to believe that working hard was enough to achieve career success. Today, I believe that while hard work is essential, success also depends on continuous learning, effective communication, mentorship, and the ability to create value for others. Expertise becomes far more impactful when it is shared and applied collaboratively.
Skills & Expertise
Experience
Work History
Wireless Operations Team Lead
CIS Worldwide
Jan 2022 - Present • full-time
📍 Noida
3.5+ years of experience in enterprise wireless networking and IT operations. • Hands-on experience with Ekahau predictive Wi-Fi design, RF fundamentals, wireless troubleshooting, and enterprise Wi-Fi deployments. • Supported and contributed to wireless projects for global organizations including Infosys and Wipro. • Currently lead a 10-member wireless operations team supporting global client environments across APAC, Europe, and North America. • Mentor engineers on wireless networking concepts, Ekahau workflows, troubleshooting methodologies, and operational best practices. • Experienced in incident management, ServiceNow, SLA governance, root cause analysis, and service delivery. • Passionate about helping aspiring networking professionals bridge the gap between technical learning and real-world enterprise environments.
Availability
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Quick Info
Expertise
Wireless Operations Team Lead | Enterprise Wi-Fi & Ekahau Mentor
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